Frequently Asked Questions
Our list of Frequently Asked Office Questions should answer many of your general questions about our practice at Forest Lane Pediatrics of Dallas and Plano. Please contact us if you have additional questions or to make an appointment
What are the regular office hours?
We offer early morning office hours Monday through Friday beginning at 7:30 AM, and we accept phone calls until 4:30 PM. Our physicians will stay as long as necessary to ensure that every patient who request an appointment by 3:00 PM is seen. For parents who desire evening availability for well visits, we offer extended hours in both our Dallas and Plano clinics for well visits on select weekdays. We also offer Saturday morning clinic hours for sick visits that begin at 8 AM. Appointments are accepted by phone from 8-10 AM, and the physicians will stay until all of the patients are seen.
Who will see my baby in the hospital?
Whomever you have chosen as your baby’s primary pediatrician will see your baby while you are in the hospital. We make every effort possible to ensure that the same doctor sees your baby throughout the entire hospital stay, but sometimes this is not possible due to the weekend call schedule or scheduled days off. In the event your pediatrician is not able to see your baby every day of the hospitalization, your pediatrician will communicate all pertinent information regarding the care of your baby to the covering doctor responsible for seeing your baby to ensure that your child receives the most comprehensive care possible.
Are there well and sick waiting rooms?
Yes, we have both. In addition to having separate waiting rooms, we also have 20 private exam rooms. This also allows us to limit the time that your child might be exposed to a sick child by allowing you to spend the majority of your time in a private room.
Who answers phone calls during regular business hours?
When calling into the office you will be prompted to leave a message for the nurse. The nurse will then listen to your message and call you back to answer your question, call you back to get more information or forward your question to your doctor. Any advice given by a nurse must be approved by the physician and will be recorded in your child’s Electronic Medical Record (EMR).
Who answers after hours phone calls?
If you call the office when we are closed, you will be given the option of speaking with a Pediatric Nurse from Medical City Children’s Hospital for free, or you may elect to leave the on-call doctor a message and he or she will call you back. The nurse will be happy to answer any questions and give advice regarding the care of your child, but the nurse will not have access to your child’s chart and can’t prescribe any medications or authorize any refills. Should you choose to speak with the on-call physician, there is a $25 charge for that service unless you are calling to follow up on an issue for which you were seen that same day or you are directed to present to our office the next business day for evaluation. When possible, Forest Lane Pediatrics will bill your insurance for any after-hours charges.
Can my child be seen at either practice location?
Yes. We recognize that many families may work in one Metroplex location, but reside in another. For this reason, one office location may not always be as convenient as the other. You are always welcome to make an appointment at either our Plano or Dallas office location. Because we have an EMR that is shared between both locations, you can rest assured that no matter at which office your child is seen, the doctor will have access to the complete medical record to ensure continuity of care.
Will my child always be seen by the same doctor?
We have 10 board certified pediatricians available to meet your child’s health care needs, and you will always have the option of choosing which pediatrician your child sees. We encourage our patients to schedule all well visits with one doctor so that your family and the doctor can develop a long-term relationship. Regarding sick visits, it may not always be possible for your child to see his or her regular doctor, but you will always be able to choose another doctor who has an appointment time that best meets your needs.
What online resources do you have available for parents?
We have a Facebook page, Twitter feed, and blog that allow us to share fun, informative articles with our families, as well as timely and important information regarding issues that affect our patients. Our website is a robust resource that hosts information about our practice, is a source of pertinent information about management of common pediatric ailments, and provides access to our Patient Portal. The Patient Portal is a tool that gives parents access to their child’s Electronic Medical Record. This means that our families have the ability to view their child’s immunization record, upcoming vaccinations, medications, and allergies; as well as request refills of medications, request completion of forms, complete developmental screening questionnaires prior to well visits, and send confidential and secure messages to our staff from any computer with internet access!
Do the doctors respond to e-mail?
Yes, all of the doctors at Forest Lane Pediatrics can be contacted through the Patient Portal. We make it a priority to be available for questions whether it is by phone or electronic communication.
What services does Forest Lane Pediatrics provide that I won’t find at the average pediatric office?
We pride ourselves on providing the best and most state-of-the-art health care in North Texas. We have used Electronic Medical Records since 2001 and have continued to update and improve our computer systems in an effort to be more efficient and improve the access that our parents have to their child’s health information. In addition to state-of-the-art computer systems, we also use innovative health care technologies to better serve the needs of our patients. Examples include: correction of cosmetic ear deformities in newborns using the EarWell® Correction System, in-office allergy testing and treatment through United Allergy Labs, and screening for vision problems in children as young as 6 months old using the Spot Vision and Enfant® Pediatric VEP Vision Testing System! While we are excited to offer these cutting edge technologies to our patients, we are most proud of our tradition of providing exceptional pediatric service in a caring and compassionate environment. No amount of technology will ever take the place of patience and compassion, the foundations of our practice.
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